Shopify Store Builds & Support

We're a Melbourne-based organisation who specialise in Shopify, and are one of just a handful of official Shopify experts.

With knowledge of the Shopify platform, as well as extensive experience developing and running e-Commerce sites for many years, we are your best choice for creating and supporting your online store.

Some of the areas we specialise in for Shopify are as follows:

  • store builds - check out our fixed price store build service below.
  • database and product migrations from Opencart to Shopify
  • training and "expert support" when you need it
  • integrations with other systems
  • creating and modifying Shopify Themes to suit your particular needs
  • creating custom functionality using Shopify's official "Liquid" framework
 

TAKE A FIRST STEP TODAY

LEAVE US YOUR EMAIL SO WE CAN DISCUSS THE BEST WAY TO GET YOUR PROJECT STARTED



Lead Source
 

GENERAL SETUP

  • We'll change all the settings required to get you up and running. We'll set up GST for you, get it ready to accept your new domain name (which we can help you purchase if need be), and set up all our recommended configuration settings. 

  • We'll share step-by-step videos of your store's admin console showing exactly what we have done - so you can see for yourself exactly how to use the administration interface to set up shipping, change your store preferences and so forth without needing to feel you need to experiment on your site.

DESIGN CONSULTATION

  • Shopify's themes are fantastic, and you don't need to buy a commercial theme to get a great looking store. Noting you're probably on a tight budget, we'll help you get the very most from Shopify without spending a lot.

  • We'll consult with you to find out what your vision of your new store is, then select and install one of Shopify's free theme that will align with what you are looking for, plus update the imagery on your site to get you well on your way.
 

INTEGRATE POPULAR APPLICATIONS

Shopify is an awesome product, and it is even awesome-er when you connect it up to other applications.

To get you totally ready to go here is what we will also set up for you (of course you can say "no" to any of these if they aren't for you).

  • Mailchimp: we'll connect Shopify to yourMailchimp account, so you can set up a mailing list of your customers whom you can promote to in the future.
  • Zopim Web Chat: one of the big issues that impacts conversion rates is when people have unanswered questions and don't decide to make a purchase. We'll set you up with the free version of Zopim, which enabling you to offer web chat functionality on your store to encourage your visitors to ask questions rather than just leave. You can answer questions from your visitors via your PC or your mobile phone. And if you're unavailable, you can give your visitors the option to leave a message.
  • Visual Analytics via User Recording: Shopify offer some really good reports about your site, such as the amount of daily visitors and which sites referred them to your store. Many of our customers really like being able to dive deeper, but are often put off by analytics software as they are often quite abstract. We'll set you up with the free version of Inspectlet, which records everything your visitors do, allowing you to watch a video of what they did at a later date. This is hugely insightful as it helps you see exactly what your visitors are looking at on your store, what things they scan over, and what things they look at for a long time.

NAVIGATION AND INFORMATION ARCHITECTURE

  • Although it is conceptually very simple, a lot of our clients find it a bit of a challenge to work out the best way to set up their menus.
  • We'll work with you to determine exactly how you'd like your menus to function, and then implement these via Shopify's "automated collections".
  • Leveraging automated collections ensures that every time you add a new product to your store it can be automatically found via your menus, just by tagging it appropriately (which we'll train you on).

 

INSTALLATION OF THE GOOGLE FONTS YOU WANT

  • Shopify include a number of fonts, however for page-load reasons they only include a sub-section of the vast choice that Google Fonts offers you. (It's simply not practical for them to include all 1000+ fonts and their variants).

  • Once you have decided which fonts you would like in your store (we recommend no more than 3 in total for design consistency) we'll install these into your online store's theme, and make them accessible to you via a drop-down box.
  • This approach enables you to still have fast page load speeds, while achieving the exact design you are seeking.
 

AUSTRALIA POST - REGULAR POSTAGE SETUP

  • Shopify provide two rate options for shipping in Australia when you initially set up your store.
  • We'll set up a weight based shipping rate card from your home state to all capital cities in Australia, for both their regular parcel post and express postage services.
    • this equates to 42 different shipping prices for each state in Australia (1 rate per kg up to 20kg, plus a 0-500g rate as well)- so 294 different rates all up.
  • Although this method has a limitation in that we can't set regional rates, it does save you a lot of money. To charge postage based on package weight, you would alternatively need to upgrade to Shopify's $179 monthly plan, or find a 3rd party extension which will attract a monthly fee. Or key all Australia Post's rates in yourself!
  • We'll also enable a "Free Shipping" promo rate - for example, for any order over $200, or whatever your preference may be.

1:1 TRAINING SESSION

  • Once your store is built and ready for you to enter products we'll give you a full training session.
  • We'll do this remotely via a screen-share, and show you exactly how to do things like enter products, process orders, set up additional users, write blog posts, and create new web pages.
  • We'll show you how to look at recorded sessions on Inspectlet, and how to use Zopim if you have installed these too.
  • After this session we'll email the agenda we took you through, in addition to links with further information for you to quickly access support should you forget something in the future, or just wish to re-look at our training content to refresh your skills.

GO-LIVE: DOMAIN NAME CUTOVER

  • We'll point your domain name to your new store when you are ready to launch!

 

ONGOING ADVICE

  • We know there's a lot to take in when you first start your online store. To help you get going we have compiled a whole host of great tips and tricks that help you with everything from creating and taking photo's of products, to mastering SEO and content marketing.
  • We'll send all of this to you over a period of 3 months, to help you get up to speed. We find our clients appreciate this, as an alternative to being inundated with information when they are trying to get your business off the ground.

PRODUCT SETUP

  • We'll install up to 10 products for your store, so you can see how a product "should look" in your administration console, enabling you to easily add the rest later. For an extra fee we can of course enter all your products if you are short on time.

SELL ON FACEBOOK

  • Shopify have a great feature that enables you to sell on Facebook. We'll connect your Shopify store to your Facebook account, so you can sell and promote your products directly from your Facebook site.
 

TAKE A FIRST STEP TODAY

LEAVE US YOUR EMAIL SO WE CAN DISCUSS THE BEST WAY TO GET YOUR PROJECT STARTED



Lead Source
 
We love what Acacia Technology built for us. Our new store is exactly what we were looking for, and the expertise the team came with, and their willingness to answer all our questions was brilliant.
— Susannah - Chez Pluie